FAQ

Availability + Leasing

What lease terms do you offer?

We offer 12 month leases. Extended leases are available in certain circumstances.

What’s required to apply?

We require a credit check, proof of income, employment history, and landlord references. Prior to submitting an application, we also require an in-person or virtual tour. We do not discriminate based on sources of income.

Is there an application fee?

$20, if applicable.

What credit score/income do you require?

We do not use a strict minimum credit score. Credit history is evaluated as part of the overall application, and we consider the full financial picture, including context and any relevant factors.

Applicants are generally required to demonstrate verifiable household income of approximately 3.33 times the monthly rent. Rental rates are set per unit, and income requirements are calculated based on the total rent amount.

For applicants participating in housing voucher programs, income qualification is evaluated in accordance with program guidelines and the applicant’s portion of the rent.

Meeting these general guidelines does not guarantee approval, as all applications are reviewed as a whole, including credit, income, rental history, and other relevant factors.

Do you allow co-signers or guarantors?

For certain circumstances, co-signers or guarantors are allowed. Co-signers may be allowed if they are living in the apartment. Guarantors may be allowed in certain circumstances.

Pricing + Fees

What utilities are included in rent?

All utilities are included. Water, trash and high-speed internet are also included. If you require a different internet speed then we provide, you are welcome to establish your own, separate account for which you will be financially reponsible for.

What deposits are required (security deposit, holding deposit)?

We require a security deposit equal to one month’s rent. This security deposit is fully refundable upon move out provided the apartment is left in a clean and empty of all personal items. It is not available for use as first or last month’s rent.

How are Rental Rates determined and is there an income-based program?

All rental rates are established per unit and reflect current market pricing. Rental amounts are consistent for all residents leasing the same unit type.

We also offer a Voluntary Discount Program for qualifying applicants. This program provides a fixed rental discount for households whose annual gross income falls within certain income ranges based on Area Median Income (AMI) guidelines.

Eligibility for this program is determined using standardized criteria, and the discount amount is consistent for all applicants who qualify within the same tier. Availability may be limited and subject to program requirements.

For more information about eligibility, please contact our leasing team.

Pets

Are pets allowed?

Yes, we allow cats and dogs.

Is there a pet deposit or pet fee?

Upon approval, there is a $50 fee added to your monthly rent.

Are there breed/weight limits?

Yes, no pets over 40 lbs.

How many pets can I have?

One per apartment
Proof of vaccination is required

Parking + Storage

Is parking included?

Parking is not included. However, there is assigned parking available on-site and in an adjacent lot across the street for an additional monthly fee. Space is limited and provided on a first-come, first-served basis.

Is storage available? What does it cost?

Storage units are available for $50 per month. Availability is limited and offered on a first-come, first-served basis.

Amenities + Building Features

Do you have in-unit laundry or shared laundry?

Many units feature in-unit laundry. In addition, each floor offers shared laundry facilities with convenient app-based payment.

What amenities are included?

Click HERE for a full list of amenities.

Are there elevators?

The building features three main elevators accessible from the central elevator lobby. Additionally, two ADA-accessible lifts are available—one located at the street-level main entrance on West Onondaga Street, and another providing access from the 12th floor to the rooftop deck.

Is there secure building access?

Yes, the building features secure, controlled access for residents. On-site security personnel are present at select times, helping to maintain a safe and professionally managed environment.

Maintenance + Repairs

Do you have 24/7 emergency maintenance?

We provide 24/7 emergency maintenance support to address urgent issues promptly. Routine maintenance requests are managed during regular business hours.

Rules + Policies

What are the quiet hours?

Yes, quiet hours are observed to promote a peaceful and comfortable living experience for all residents. Full details are included in the lease agreement.

Is smoking allowed?

This is a smoke-free community. Smoking is not permitted in apartments or common areas to help maintain a clean and healthy living environment.

What’s the guest policy?

We welcome residents to have guests while maintaining a respectful community environment. Residents are responsible for their guests, and specific guidelines are included in the lease agreement.

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FAQ